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The Survey & Support Engineer position involves a diverse workday where you bring in, apply and improve your knowledge in hydrographic surveying.

To be a good fit for this job, you should enjoy working in an international setting with technical products, have expertise in hydrographic surveys, and be eager to quickly master product and application knowledge. Also, you are a proactive, empathetic team player who ensures top-notch customer service. With a strong analytical mindset, you enjoy tackling details and can perform well under pressure.

As a Survey & Support Engineer, you will be part of the Customer Service & Delivery department, which comprises of specialists in software, hardware, engineering, and logistics. All team members work closely together in fine-tuning our solutions and servicing our customers.

Technically, we expect you to have:

• Experience as a Hydrographic Surveyor or Survey Engineer (at least 1 year)
• Experience with EIVA NaviSuite software or similar products (QPS, Hypack, Beamworks, PDS, Starfix etc.)
• Experience with different instruments used widely in the industry (GPS, Mbes, SBES, USBL,LBL, Lidar etc.)
• Strong English skills, both verbally and in writing
• Higher education in hydrography, geodesy, geography, geology

Your Responsibilities:

• On a daily basis you will be involved in support and operative assistance of the customers regarding NaviSuite software products for hydrographic surveying (Mbes and Sbes surveys in deep and shallow water, Side scan surveys etc) and engineering operations (offshore construction such as cable lay, pipe lay, structures positioning etc)
• The communication and assistance are provided in a helpdesk setup (ticketing system and phone). The Freshdesk platform is used to work with the client requests, and DevOps/Jira is used to communicate with the product managers and development team
• It is required as part of the daily tasks to produce texts with a high level of technical specification, such as how-to guides, FAQs (knowledge base material)
• The support activities are combined with the testing task of our software solutions

EIVA is a Danish engineering company with over 45 years of experience in the development and delivery of solutions to offshore and shallow water engineering and survey industries.

We provide software, equipment, and integrated system solutions to maritime players around the world, delivering proven and reliable tools to support everything from oceanography and hydrographic surveying to offshore construction, cable laying, rig operations and more. Our solutions sail at the cutting-edge of technology, enabling remote and autonomous operations using automation and AI.

Alongside hardware rental services, we offer expert 24/7 technical support, educational resources and software training to maritime stakeholders.

NaviSuite software is among the most high-end and most used in the industry, providing users a multi-purpose solution known for its versatility and efficiency. With NaviSuite, our customers can successfully carry out hydrographic surveys, UXO operations and construction jobs at sea, just to mention some of the applications of the software.